1. Open your device's settings.

2. Go to the «Wi-Fi» section.

3. Turn on the phone's Wi-Fi.

4. Then go to the phone's mobile data settings.

5. Tap «Add eSIM».

6. Tap «Use QR Code».

7. Scan the QR code.

8. Once the QR code has been scanned, simply wait for the eSIM to be activated.

Your eSIM card is now set up on your device and ready to be used!

To learn more, see our article: What is an eSIM?

You already use or wish to use eSIM technology:

Starting from the iPhone 14, all models sold on CertiDeal are compatible with eSIM technology.

To set up the eSIM on these iPhone models, see the following guide: How to configure the eSIM on my iPhone?

You prefer to use or keep a physical SIM for your iPhone 14, 14 Plus, 14 Pro or 14 Pro Max:

If you wish, we can offer you a physical SIM instead of an eSIM. Place your order and you will then receive an email to make your choice.

You prefer to use or keep a physical SIM for an iPhone in the 15, 16 or 17 series:

For most of these models on sale starting from the iPhone 14, we can offer you a physical SIM instead of an eSIM, if you prefer. Place your order and you will then receive an email to make your choice.

However, some products are available exclusively with eSIM, with no option to switch to a physical SIM.

These are the following models:

• iPhone 15 256 GB
• iPhone 15 Pro 256 GB
• iPhone 16 128 GB, iPhone 16 256 GB
• iPhone 16 Pro 128 GB, iPhone 16 Pro 256 GB
• iPhone 16e
• iPhone 17 Air (sold by Apple exclusively with eSIM)

For all other models and capacities, you will be able to let us know your preference after placing your order.

Note: Apple's iPhone 17 Air is sold only with eSIM and most likely future iPhones will be too. This technology will become the standard in the years to come!

Unlike traditional SIM cards, which are physical and can be removed and replaced, an eSIM is a built-in hardware component that can be programmed with the mobile operator's information.

The eSIM works in a similar way to a traditional SIM card, as it allows a device to connect to a mobile operator's network. However, instead of inserting a physical SIM card, the user can activate and configure an eSIM directly on the device.

This can be done by scanning a QR code provided by the operator or by downloading the SIM card information onto the device.

The main advantage of the eSIM is its flexibility. There is no need to physically change SIM cards when switching operators or countries. It can simply be configured with the desired operator's information. This also makes it easier to use multiple accounts or phone numbers on the same device.

Not all devices are compatible with eSIM: this depends on the device's hardware and software.

Are there models that only work with an eSIM?

To check whether your device is compatible with eSIM, please go to your phone's settings and type «eSIM» in the search bar.

If you can add a SIM card on your device, it means it is compatible with eSIM.

To learn how to configure an eSIM, see this article:

How to set up my eSIM?

If your device is an iPhone:

If your device is a Samsung:

This form contains four questions related to the storage capacity and condition of your phone.

1. What is its storage capacity?
   To find out your phone's storage capacity, go to "Settings" → "General" → "About". The available storage capacities on a phone are as follows: 32 GB; 64 GB; 128 GB; 256 GB; 512 GB.
   
   
2. What is the condition of the screen?
   There are three different conditions for your phone's screen:
   - If your phone's screen has no scratches or defects, it is in "Perfect condition".
   - If some scratches are visible during use or from less than 20 centimeters away, your phone's screen is in "Normal wear".
   - If scratches or impacts are easily visible on your phone, you should indicate that the screen is in "Pronounced wear". If the screen is broken or has display issues, it is also in "Pronounced wear".
   
   
3. What is the condition of the casing of your device?
   There are three different conditions for your device's casing:
   - If your device's casing has no scratches or defects, it is in "Perfect condition".
   - If some scratches are visible during use or from less than 20 centimeters away, the casing of your device is in "Normal wear".
   - If scratches or impacts are easily visible on your device, you should indicate that the casing is in "Pronounced wear". If the casing is broken, it is also in "Pronounced wear".
   
   
4. Is your smartphone functional?
   - If your device works perfectly, you should answer "Yes".
   - If your phone has one or more faults, you should answer "No".

• An IBAN (bank account number)
• A valid identification in the name of your CertiDeal customer account

You can upload these documents from your client space on CertiDeal, in the "Banking Information" section:

Attention! To ensure your documents are accepted, the photos must be clear, in color, and show the complete documents.

If you encounter any difficulties uploading them in your client space, we invite you to send them directly via email to the following address: rebuy@certideal.com

We will be happy to assist you!

However, our buyback offer is not conditioned on the purchase of a new device, so you can access it without placing an order with us. CertiDeal will offer you a price based on the criteria you have specified (model, condition, capacity).

To access our buyback offer for your device, we invite you to click on the following link: Resell

For more information, we invite you to consult the following page of our FAQ: https://certideal-eu.helprace.com/i146-how-to-sell-my-smartphone-on-certideal

Additionally, keep your accessories (cable, wall charger, case, earphones) and do not send them with the smartphone.

Secure It So It Doesn't Move
To prevent your smartphone from moving inside the box, fill the empty spaces with newspaper, or bubble wrap if you have it available!

Seal the Box and Attach the Label
To close your box, use strong packing tape to ensure it doesn't open during transport.

Finally, attach your shipping label to the box so that it is visible to the courier.

Check, Send, It’s Done!
Perform a final check by shaking your box: if you don't hear your smartphone moving around inside, your package is ready to be sent.

Drop it off at a UPS access point, and they will take care of the rest!

Attention! Make sure to create a backup of your data before proceeding with this procedure.

Removing it is quite simple. Here’s how to proceed:

1. Go to the following website: https://icloud.com/find and click on “Sign In.”

2. Enter your Apple ID and password.

   If you have forgotten your Apple ID or password, click on the option “Forgot Apple ID or Password.”

3. Click on “All My Devices” and then select the phone you want to disconnect from the iCloud account.

4. Click on “Erase” and then on “Remove from Account.”

   The iCloud account is now disconnected from the device!

If you encounter any difficulties in removing the iCloud account from your phone, please contact Apple Support via the following link:

https://www.apple.com/en/contact/

Here are the steps to follow:

1. Fill the form at this  link: Resell
   
2. Erase the data on your device by resetting it and remove the iCloud account.
   If you have difficulty removing the iCloud account from your phone, we explain how to do it here: https://certideal-eu.helprace.com/i147-how-to-remove-the-icloud-account-from-my-device-if-it-cannot-be-turned-on
   
   Attention! We will not be able to buy your device if it is still connected to your iCloud account.
3. Prepare your package and send it for free with the UPS shipping label we sent you by email.
   If you want more tips on how to prepare your shipment, we invite you to consult the following page: https://certideal-eu.helprace.com/i148how-to-package-your-product
   
4. Once we receive your device at our facilities, our technical team will verify that the phone meets the criteria you specified (model, condition, capacity).
5. As soon as the tests are completed and the phone is declared compliant, we will proceed with the payment for your device. Otherwise, if your device does not meet the specified criteria, we will contact you as soon as possible with an appropriate counteroffer.