According to a study by Eurostat, there are an estimated 700 million unused electronic devices across Europe, with a significant portion being smartphones.

These backup phones, kept by their owners when purchasing a new device, often become obsolete within a few months. As a result, they are never used again and remain abandoned in a drawer.

Moreover, each of these phones contains at least six valuable materials, such as gold, silver, and copper. The European Environmental Bureau highlights that recycling one million mobile phones can recover thousands of kilos of precious metals. These rare materials can be recycled if these smartphones are sold to CertiDeal.

So, do something for the planet and your finances: save your old phone! Give it a new life: CertiDeal will ensure it enjoys a well-deserved retirement and is well taken care of!

Access our trade-in offer through the following link: Resell

Once you complete the form again, you will receive an automatic email with a new prepaid UPS shipping voucher. With this new voucher, you can proceed to ship your phone for free.

If you do not receive your UPS voucher, we invite you to contact us via email at the following address: rebuy@certideal.com so that we can provide you with a solution as soon as possible.

Here are the steps to follow:

1. Fill the form at this  link: Resell
   
2. Erase the data on your device by resetting it and remove the iCloud account.
   If you have difficulty removing the iCloud account from your phone, we explain how to do it here: https://certideal-eu.helprace.com/i147-how-to-remove-the-icloud-account-from-my-device-if-it-cannot-be-turned-on
   
   Attention! We will not be able to buy your device if it is still connected to your iCloud account.
3. Prepare your package and send it for free with the UPS shipping label we sent you by email.
   If you want more tips on how to prepare your shipment, we invite you to consult the following page: https://certideal-eu.helprace.com/i148how-to-package-your-product
   
4. Once we receive your device at our facilities, our technical team will verify that the phone meets the criteria you specified (model, condition, capacity).
5. As soon as the tests are completed and the phone is declared compliant, we will proceed with the payment for your device. Otherwise, if your device does not meet the specified criteria, we will contact you as soon as possible with an appropriate counteroffer.

However, our buyback offer is not conditioned on the purchase of a new device, so you can access it without placing an order with us. CertiDeal will offer you a price based on the criteria you have specified (model, condition, capacity).

To access our buyback offer for your device, we invite you to click on the following link: Resell

For more information, we invite you to consult the following page of our FAQ: https://certideal-eu.helprace.com/i146-how-to-sell-my-smartphone-on-certideal

• An IBAN (bank account number)
• A valid identification in the name of your CertiDeal customer account

You can upload these documents from your client space on CertiDeal, in the "Banking Information" section:

Attention! To ensure your documents are accepted, the photos must be clear, in color, and show the complete documents.

If you encounter any difficulties uploading them in your client space, we invite you to send them directly via email to the following address: rebuy@certideal.com

We will be happy to assist you!

This form contains four questions related to the storage capacity and condition of your phone.

1. What is its storage capacity?
   To find out your phone's storage capacity, go to "Settings" → "General" → "About". The available storage capacities on a phone are as follows: 32 GB; 64 GB; 128 GB; 256 GB; 512 GB.
   
   
2. What is the condition of the screen?
   There are three different conditions for your phone's screen:
   - If your phone's screen has no scratches or defects, it is in "Perfect condition".
   - If some scratches are visible during use or from less than 20 centimeters away, your phone's screen is in "Normal wear".
   - If scratches or impacts are easily visible on your phone, you should indicate that the screen is in "Pronounced wear". If the screen is broken or has display issues, it is also in "Pronounced wear".
   
   
3. What is the condition of the casing of your device?
   There are three different conditions for your device's casing:
   - If your device's casing has no scratches or defects, it is in "Perfect condition".
   - If some scratches are visible during use or from less than 20 centimeters away, the casing of your device is in "Normal wear".
   - If scratches or impacts are easily visible on your device, you should indicate that the casing is in "Pronounced wear". If the casing is broken, it is also in "Pronounced wear".
   
   
4. Is your smartphone functional?
   - If your device works perfectly, you should answer "Yes".
   - If your phone has one or more faults, you should answer "No".

If your device is an iPhone:

If your device is a Samsung: