Unlike traditional SIM cards, which are physical and can be removed and replaced, an eSIM is a built-in hardware component that can be programmed with the mobile operator's information.

The eSIM works in a similar way to a traditional SIM card, as it allows a device to connect to a mobile operator's network. However, instead of inserting a physical SIM card, the user can activate and configure an eSIM directly on the device.

This can be done by scanning a QR code provided by the operator or by downloading the SIM card information onto the device.

The main advantage of the eSIM is its flexibility. There is no need to physically change SIM cards when switching operators or countries. It can simply be configured with the desired operator's information. This also makes it easier to use multiple accounts or phone numbers on the same device.

Not all devices are compatible with eSIM: this depends on the device's hardware and software.

Are there models that only work with an eSIM?

To check whether your device is compatible with eSIM, please go to your phone's settings and type «eSIM» in the search bar.

If you can add a SIM card on your device, it means it is compatible with eSIM.

To learn how to configure an eSIM, see this article:

How to set up my eSIM?

1. Open your device's settings.

2. Go to the «Wi-Fi» section.

3. Turn on the phone's Wi-Fi.

4. Then go to the phone's mobile data settings.

5. Tap «Add eSIM».

6. Tap «Use QR Code».

7. Scan the QR code.

8. Once the QR code has been scanned, simply wait for the eSIM to be activated.

Your eSIM card is now set up on your device and ready to be used!

To learn more, see our article: What is an eSIM?

You already use or wish to use eSIM technology:

Starting from the iPhone 14, all models sold on CertiDeal are compatible with eSIM technology.

To set up the eSIM on these iPhone models, see the following guide: How to configure the eSIM on my iPhone?

You prefer to use or keep a physical SIM for your iPhone 14, 14 Plus, 14 Pro or 14 Pro Max:

If you wish, we can offer you a physical SIM instead of an eSIM. Place your order and you will then receive an email to make your choice.

You prefer to use or keep a physical SIM for an iPhone in the 15, 16 or 17 series:

For most of these models on sale starting from the iPhone 14, we can offer you a physical SIM instead of an eSIM, if you prefer. Place your order and you will then receive an email to make your choice.

However, some products are available exclusively with eSIM, with no option to switch to a physical SIM.

These are the following models:

• iPhone 15 256 GB
• iPhone 15 Pro 256 GB
• iPhone 16 128 GB, iPhone 16 256 GB
• iPhone 16 Pro 128 GB, iPhone 16 Pro 256 GB
• iPhone 16e
• iPhone 17 Air (sold by Apple exclusively with eSIM)

For all other models and capacities, you will be able to let us know your preference after placing your order.

Note: Apple's iPhone 17 Air is sold only with eSIM and most likely future iPhones will be too. This technology will become the standard in the years to come!

• A battery with at least 85% of its original capacity in Premium condition

• A battery with at least 80% of its original capacity in Perfect condition

• A battery with at least 80% of its original capacity in Very Good condition

• A battery with at least 80% of its original capacity in Good condition

For our iPads, the battery is always guaranteed to be at least 80% of its original capacity in all conditions.

What is the warranty on my device’s battery?

The battery of your device, whether new or not, is covered by our 24-month warranty. The warranty covers battery failures that occur without any action or damage from your side (for example: a phone that immediately shuts down, overheating, a swollen battery, etc.).
The warranty does not cover the remaining capacity of your battery, which will naturally decrease over time depending on usage.

If you selected the new battery option, you benefit from:

• A brand-new battery with 100% of its capacity

• The same 24-month warranty on the battery

Do you want to check your battery status?

• If you ordered a model older than iPhone 8:
  Go to Settings ⇒ Battery ⇒ Battery Health: it will show a value between 97% and 100%.
  Setting up the device and synchronising data uses a lot of resources, so the iPhone automatically recalculates battery life. This does not mean the installed battery isn’t optimal. After configuration and first use, the figure stabilises.

• If you ordered a model iPhone X or newer:

  • With iOS 13 or earlier: go to Settings ⇒ Battery ⇒ Battery Health: it will display 98% or 100%.

  • With iOS 14 or later: Apple disabled the display of battery health if it was replaced outside an Apple Store (which is the case for your device). You will see a “Repair” message explaining that the iPhone cannot provide the battery capacity.

There are many programs available to check battery level. We recommend 3utools, available for Mac and PC at http://www.3u.com. Please note: iTunes must be installed on your computer beforehand.

The tempered glass, 3 mm thick, is placed directly on your device by our technicians.

The protective silicone case is flexible and transparent.

This pack protects the device in case of impact and limits breakage.

72% of customers bought it, 96% recommended it.

We have also a Premium version of the Zen Pack that includes a Premium Quality and Much Solid phone case.

Both options are offered during the purchase process and are often discounted for the satisfaction of the majority of our customers.

This pack is offered at the time of purchase of your device. To date, we are the only ones in Europe who can offer you this option.

The battery is changed specifically for you in our workshops just before shipment. This may delay the delivery slightly by 24 hours.

64% of our customers have bought it, 98% recommend it.

If you want to check that the battery change has been carried out, it is very simple:

If you have ordered a model lower than iPhone 8:

Go to Settings=> Battery=> Battery status: the battery will show a status of 100 or 99%.

If you ordered a model equal to or greater than iPhone X :

You have iOS 13 or lower: Go to Settings=> Battery=> Battery status: the battery will show a status of 100 or 99%.

You have iOS 14 and a model older than or equal to the iPhone X :

Unfortunately Apple has disabled the battery health screen if the battery has been changed outside the Apple Store (which is the case for your phone). You will therefore see a message showing "repair" and then a message explaining that the iPhone cannot give the battery health because the battery was changed outside the Apple Store. No problem, you can check the battery health in other ways.

There is plenty of software available to check the battery level. We recommend the 3utool software, available on Mac and PC at the following link "http://www.3u.com". Itunes must be installed on your computer beforehand.

All of our smartphones come with a new charging cable and a SIM card puller.

For more details, here is an aesthetic description of each status proposed by CertiDeal:

Like new: Screen: As new. Housing: Invisible surface micro scratches at 20cm. Tested and guaranteed for 3 years, unlocked and in a 100% functional technical condition. 

Very good: Screen: Excellent condition. Casing: Micro surface scratches often invisible at 20cm. Tested and guaranteed 3 years, unlocked and in 100% functional technical condition.

Fair: Screen: Micro scratches visible at 20cm and invisible when the screen is on. Casing: Scratches or impacts visible at 20cm. Tested and guaranteed 3 years, unlocked and in 100% functional technical condition.

If you want more accessories, CertiDeal allows you to buy:
a case and/or a tempered glass that our team will install directly on your mobile smartphone before shipping. 

There is a charge for each additional accessory:

• A USB C cable
• A standard charger.
• Wired headphones.
• Discover all our accessories by clicking on this link.

The 21-day trial period will start from the moment you take possession of the product (the delivery receipt of the express courier service selected at the time of purchase will be the proof).

It will not be necessary to explain the reasons for your decision although, in order to improve, we would always appreciate knowing the reason that has led you to request the withdrawal of the purchase. A formality that will not have any repercussions on the refund process.

After your request, CertiDeal will send you the return instructions for sending the product and an explanation of the procedure for returning the device. You must return the entire order in its original condition within 14 calendar days.

Once we receive the device at our premises, the refund will be processed within 5 to 10 working days.

The full amount of the order will be refunded, as well as the shipping costs and additional options if present in the order (extended warranty, Premium Pack, Zen Pack, etc.).

Of course, if you wish to request an exchange or a diagnosis, or if you believe that the product you have received is not in conformity, you can claim the 2-year warranty. The device will then be repaired or replaced as appropriate :).

These packages offer all the necessary guarantees of robustness for delivery and are highly appreciated by our team for their design.

After reception in our workshop, each mobile phone is individually tested by our experts on more than 30 control points: battery capacity, call quality, camera, Bluetooth ...

Only devices that pass all the tests are validated by our technicians and are available for sale on our website. Buying a product on Certideal is therefore to be sure that it will be 100% functional.

In addition, before shipping the phone goes through a final phase of testing to certify that the product is in perfect condition for shipment.

For more details about our certification process, please visit the page About us.

As a refurbished product, water-resistance is not guaranteed.

During reconditioning, the devices are sometimes opened so that tests can be carried out. In this case, watertightness is not guaranteed on reconditioned products sold on CertiDeal. In general, the watertightness of products decreases significantly during their lifetime.

The Screen Damage Insurance is an option offered by CertiDeal in case your screen is broken.

What does this notification mean?

This notification appears when a repair has been performed on a device and provides information about the component being replaced: battery, screen, camera.

Only an Apple Genius Bar or Apple Authorized Service Provider can replace a component on the latest iPhones without these messages being triggered. This does not mean that the battery (for example) is defective, but that it has been replaced with a new one just as good as the original. And the same goes for other components.

The notification will be visible on the lock screen for a few days, and then it will only be visible in the phone settings. As for the battery, you can check its capacity with apps. You can find our battery tips in our faq in After sales services > Battery related question.

Which devices are affected?

Only the most recent iPhones (iPhone X and above) are affected.

For iOS 15.2 and later, different information is displayed depending on your model. You can check it by going to Settings > General > About > PARTS & REPAIRS HISTORY:

For iPhone XR, XS, XS Max and later versions, including iPhone SE (2nd generation), you can see if the battery has been replaced.

For iPhone 11, 12 and 13, you can see if the battery or screen has been replaced.

For iPhone 12 and 13, you can see if the battery, display, or camera has been replaced.

For iOS versions earlier than iOS 15.2, you will see an "Important battery message", "Important display message" or "Important camera message".

 
In short, this notification does not affect the performance of your device. At CertiDeal, each of the devices on offer undergoes rigorous testing for condition and functionality to ensure that the devices are of the highest quality, as good as new!

And if you still have any problems, or would like more information, you can contact us.