Place an Order: Published Ordered Knowledge Base: : English FAQ | CertiDeal FAQs Published Ordered Knowledge Base: Place an Order Helprace RSS https://certideal-eu.helprace.com/s1-english-faq/knowledgebase/default/c4-place-an-order?format=rss What does the Certideal guarantee cover? The CertiDeal warranty is very similar to the manufacturer's warranty.

All issues unrelated to your usage are covered during the 24-month warranty. Here's a list of the issues covered:

Network Wi-Fi / Bluetooth GPS Speaker, internal earphones, microphone Camera (front and rear) / Flash Touchscreen Charging port Face ID Touch ID / Home button Phone doesn't turn on Vibrator Battery

If the product is returned to us for a repair and the device shows a knock or is rusted by water, it is out of warranty and CertiDeal will not cover these additional expenses. However, if the issue is not[_cuted_]

]]> Tue, 12 May 2026 15:37:05 +0000 https://certideal-eu.helprace.com/i25-what-does-the-certideal-guarantee-cover https://certideal-eu.helprace.com/i25-what-does-the-certideal-guarantee-cover CertiDeal Support CertiDeal Support

The CertiDeal warranty is very similar to the manufacturer's warranty.

All issues unrelated to your usage are covered during the 24-month warranty.

Here's a list of the issues covered:

  • Network

  • Wi-Fi / Bluetooth

  • GPS

  • Speaker, internal earphones, microphone

  • Camera (front and rear) / Flash

  • Touchscreen

  • Charging port

  • Face ID

  • Touch ID / Home button

  • Phone doesn't turn on

  • Vibrator

  • Battery

If the product is returned to us for a repair and the device shows a knock or is rusted by water, it is out of warranty and CertiDeal will not cover these additional expenses.

However, if the issue is not directly related to your usage, it is covered.

]]> What is "Zen Pack"? The Zen Pack contains a tempered glass and a protective case for your device.

The tempered glass, 3 mm thick, is placed directly on your device by our technicians.

The protective silicone case is flexible and transparent.

This pack protects the device in case of impact and limits breakage.

72% of customers bought it, 96% recommended it.

We have also a Premium version of the Zen Pack that includes a Premium Quality and Much Solid phone case.

Both options are offered during the purchase process and are often discounted for the satisfaction of the majority of our customers.

]]> Fri, 26 Jan 2024 08:36:45 +0000 https://certideal-eu.helprace.com/i31-what-is-zen-pack https://certideal-eu.helprace.com/i31-what-is-zen-pack CertiDeal Support CertiDeal Support The Zen Pack contains a tempered glass and a protective case for your device.

The tempered glass, 3 mm thick, is placed directly on your device by our technicians.

The protective silicone case is flexible and transparent.

This pack protects the device in case of impact and limits breakage.

72% of customers bought it, 96% recommended it.

We have also a Premium version of the Zen Pack that includes a Premium Quality and Much Solid phone case.

Both options are offered during the purchase process and are often discounted for the satisfaction of the majority of our customers.

]]> What are the delivery times? The delivery time is shown on each product sheet. It is 3 or 8 working days depending on the product.

The time indicated corresponds to the maximum period for which we undertake to deliver your product at your home or a relay point. In the vast majority of cases, your product will be dispatched before this deadline.

]]> Thu, 25 Jan 2024 11:00:39 +0000 https://certideal-eu.helprace.com/i26-what-are-the-delivery-times https://certideal-eu.helprace.com/i26-what-are-the-delivery-times CertiDeal Support CertiDeal Support The delivery time is shown on each product sheet.
It is 3 or 8 working days depending on the product.

The time indicated corresponds to the maximum period for which we undertake to deliver your product at your home or a relay point.

In the vast majority of cases, your product will be dispatched before this deadline.

]]> What states will my battery be once I receive it? For all our Smartphones & MacBooks (excluding the new battery option): A battery with at least 85% of its original capacity in Premium condition A battery with at least 80% of its original capacity in Perfect condition A battery with at least 80% of its original capacity in Very Good condition A battery with at least 80% of its original capacity in Good condition For our iPads, the battery is always guaranteed to be at least 80% of its original capacity in all conditions. What is the warranty on my device’s battery? The battery of your device, whether new or[_cuted_]

]]> Tue, 12 May 2026 15:35:56 +0000 https://certideal-eu.helprace.com/i27-what-states-will-my-battery-be-once-i-receive-it https://certideal-eu.helprace.com/i27-what-states-will-my-battery-be-once-i-receive-it CertiDeal Support CertiDeal Support

For all our Smartphones & MacBooks (excluding the new battery option):

  • A battery with at least 85% of its original capacity in Premium condition

  • A battery with at least 80% of its original capacity in Perfect condition

  • A battery with at least 80% of its original capacity in Very Good condition

  • A battery with at least 80% of its original capacity in Good condition

For our iPads, the battery is always guaranteed to be at least 80% of its original capacity in all conditions.

What is the warranty on my device’s battery?

The battery of your device, whether new or not, is covered by our 24-month warranty. The warranty covers battery failures that occur without any action or damage from your side (for example: a phone that immediately shuts down, overheating, a swollen battery, etc.).
The warranty does not cover the remaining capacity of your battery, which will naturally decrease over time depending on usage.

If you selected the new battery option, you benefit from:

  • A brand-new battery with 100% of its capacity

  • The same 24-month warranty on the battery

Do you want to check your battery status?

  • If you ordered a model older than iPhone 8:
    Go to Settings ⇒ Battery ⇒ Battery Health: it will show a value between 97% and 100%.
    Setting up the device and synchronising data uses a lot of resources, so the iPhone automatically recalculates battery life. This does not mean the installed battery isn’t optimal. After configuration and first use, the figure stabilises.

  • If you ordered a model iPhone X or newer:

    • With iOS 13 or earlier: go to Settings ⇒ Battery ⇒ Battery Health: it will display 98% or 100%.

    • With iOS 14 or later: Apple disabled the display of battery health if it was replaced outside an Apple Store (which is the case for your device). You will see a “Repair” message explaining that the iPhone cannot provide the battery capacity.

There are many programs available to check battery level. We recommend 3utools, available for Mac and PC at http://www.3u.com. Please note: iTunes must be installed on your computer beforehand.

]]> What are the warranty conditions? We offer our customers a 24-month guarantee on all the products available on CertiDeal website. In the event of a breakdown, CertiDeal is your sole point of contact! Our premises are based in France. We take care of the diagnosis, repair or replacement of the appliance depending on the problem, as well as the cost of returning the appliance.

The guarantee covers all technical faults on the phone, apart from breakage and oxidation.

The battery is a consumable, and its wear and tear will depend on how much you use your smartphone. We guarantee a minimum of 80% of original[_cuted_]

]]> Wed, 01 Oct 2025 11:53:49 +0000 https://certideal-eu.helprace.com/i28-what-are-the-warranty-conditions https://certideal-eu.helprace.com/i28-what-are-the-warranty-conditions CertiDeal Support CertiDeal Support

We offer our customers a 24-month guarantee on all the products available on CertiDeal website. In the event of a breakdown, CertiDeal is your sole point of contact!
Our premises are based in France. We take care of the diagnosis, repair or replacement of the appliance depending on the problem, as well as the cost of returning the appliance.

The guarantee covers all technical faults on the phone, apart from breakage and oxidation.

The battery is a consumable, and its wear and tear will depend on how much you use your smartphone. We guarantee a minimum of 80% of original capacity on receipt.

You have 24-month guarantee to report any problems with the battery and have it replaced.

]]> What are the verifications steps for my phone? Every phone is being tested before sale. We have a test unit that certifies and attest the products, both technically and aesthetically.

Once the order has been made, the product is linked to your purchase and enters the logistics chain, where it is cleaned, packaged and shipped. During all these stages, the device is re-checked (both aesthetically and for basic functionality).

If an anomaly is detected during any of these stages, shipment of the device is blocked.

We have a guarantee stock that allows us to re-select a device that is 100% compliant with your initial order.

In some cases,[_cuted_]

]]> Thu, 25 Jan 2024 11:07:15 +0000 https://certideal-eu.helprace.com/i29-what-are-the-verifications-steps-for-my-phone https://certideal-eu.helprace.com/i29-what-are-the-verifications-steps-for-my-phone CertiDeal Support CertiDeal Support

Every phone is being tested before sale. We have a test unit that certifies and attest the products, both technically and aesthetically.

Once the order has been made, the product is linked to your purchase and enters the logistics chain, where it is cleaned, packaged and shipped. During all these stages, the device is re-checked (both aesthetically and for basic functionality).

If an anomaly is detected during any of these stages, shipment of the device is blocked.

We have a guarantee stock that allows us to re-select a device that is 100% compliant with your initial order.

In some cases, we can offer you another colour to speed up dispatch.

All of these steps ensure thorough control and optimal quality of your device.

]]> Which accessories are included with my phone? Are they original? All our smartphones are sold with the appropriate accessory: a cable and a SIM card extractor. These products are brand new, fully compatible and comply with CE standards. In order to combat electronic waste, the earphones and wall plug are no longer supplied.

If you would like more accessories, CertiDeal allows you to purchase an extra wall socket, earphones, a shell and a tempered glass window, which our team will fit directly onto your smartphone before it is dispatched.

]]> Thu, 25 Jan 2024 11:13:27 +0000 https://certideal-eu.helprace.com/i30-which-accessories-are-included-with-my-phone-are-they-original https://certideal-eu.helprace.com/i30-which-accessories-are-included-with-my-phone-are-they-original CertiDeal Support CertiDeal Support

All our smartphones are sold with the appropriate accessory: a cable and a SIM card extractor. These products are brand new, fully compatible and comply with CE standards. In order to combat electronic waste, the earphones and wall plug are no longer supplied.

If you would like more accessories, CertiDeal allows you to purchase an extra wall socket, earphones, a shell and a tempered glass window, which our team will fit directly onto your smartphone before it is dispatched.

]]> How do you test your products? Certification is the core activity of CertiDeal.

After reception in our workshop, each mobile phone is individually tested by our experts on more than 30 control points: battery capacity, call quality, cameras, Bluetooth, microphone, connectivity etc.

Only devices that pass all the tests are validated by our technicians and are available for sale on our website. Buying a product on Certideal is therefore to be sure that it will be 100% functional.

In addition, before shipping the phone goes through a final phase of testing to certify that the product is in perfect condition for shipment.

For more details about[_cuted_]

]]> Thu, 25 Jan 2024 11:12:27 +0000 https://certideal-eu.helprace.com/i32-how-do-you-test-your-products https://certideal-eu.helprace.com/i32-how-do-you-test-your-products CertiDeal Support CertiDeal Support Certification is the core activity of CertiDeal.

After reception in our workshop, each mobile phone is individually tested by our experts on more than 30 control points: battery capacity, call quality, cameras, Bluetooth, microphone, connectivity etc.

Only devices that pass all the tests are validated by our technicians and are available for sale on our website. Buying a product on Certideal is therefore to be sure that it will be 100% functional.

In addition, before shipping the phone goes through a final phase of testing to certify that the product is in perfect condition for shipment.

For more details about our certification process, please visit the page About us.

]]> How to find out that the battery has been changed f you want to check that the battery replacement (New Battery Pack) has been done, it is very simple:

If you ordered a model lower than iPhone 8:

Go to Settings=> Battery=> Battery status: the battery will display a status of 100 or 99%.

If you ordered a model equal to or greater than iPhone X:

You have iOS 13 or lower: go to Settings=> Battery=> Battery status: the battery will display a status of 100 or 99%.

You have iOS 14 or higher and a model greater than or equal to iPhone X:

Unfortunately Apple has disabled the battery[_cuted_]

]]> Wed, 01 Oct 2025 12:42:29 +0000 https://certideal-eu.helprace.com/i33-how-to-find-out-that-the-battery-has-been-changed https://certideal-eu.helprace.com/i33-how-to-find-out-that-the-battery-has-been-changed CertiDeal Support CertiDeal Support f you want to check that the battery replacement (New Battery Pack) has been done, it is very simple:

If you ordered a model lower than iPhone 8:

Go to Settings=> Battery=> Battery status: the battery will display a status of 100 or 99%.

If you ordered a model equal to or greater than iPhone X:

You have iOS 13 or lower: go to Settings=> Battery=> Battery status: the battery will display a status of 100 or 99%.

You have iOS 14 or higher and a model greater than or equal to iPhone X:

Unfortunately Apple has disabled the battery status screen if the battery has been changed outside the Apple Store (which is the case for your phone). You will therefore see a message showing "repair" and then a message explaining that the iPhone can not give the battery health because the battery was changed outside the Apple Store. No problem, you will be able to check the battery health in other ways.

There is a lot of software available to check the battery level. We recommend the 3utool software, available on Mac and PC at the following link https://www.3u.com/. iTunes must already be installed on your computer.

]]>