DFU recovery procedure (Device Firmware Update)

Before starting the return procedure

We propose a procedure that could solve the problem at home directly. In fact, some failures may appear without a real hardware problem, and a restore or a tweaking procedure may be enough to solve the problem.

To solve your problems, here are the steps to follow : 

First of all, make a copy of your data. Be careful, this will erase your data.

  1. Make sure your Mac is up to date. If you use iTunes, make sure you have the latest version.
    1. On a Mac with macOS Catalina, open Finder. 
    2. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. 
  2. If iTunes is open, close it, then open it again.
  3. Keep the device connected and wait until the recovery mode screen appears:
  • iPad models that do not have a home button: 

Quickly press and release the Volume Up button. Quickly press and release the Volume Down button. Press and hold the top button until the device starts to reboot. Keep pressing the top button until the device enters recovery mode.

  • On iPhone 8 or later models: 

Quickly press and release the volume up button. Quickly press and release the volume down button. Then press and hold the side button until you see the recovery mode screen.

  • On iPhone 7, iPhone 7 Plus or iPod touch (7th generation): 

Press and hold the top (or side) button and the volume down button at the same time. Keep them pressed until you see the recovery mode screen.

  • iPad with home button, iPhone 6s or earlier and iPod touch (6th generation) or earlier: 

Press and hold the home button and the top (or side) button at the same time. Keep them pressed until you see the recovery mode screen.

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