I have received the package but it does not correspond to my order

You have received your package but the product does not match the order you placed. This type of case is extremely rare but the error is human. You can report this problem in your personal space by clicking on the small arrow on the right side of your order, the After Sales Service button is displayed.

There are 4 different cases of non-compliance:

• The product is not the correct color: You have the option to keep the product and as a commercial gesture for the error we will give you a discount code of 12 euros. Or you can request an exchange (Remember that for products in "Correct" status the color is not guaranteed).
• The model of the smartphone is not correct: In this case, we suggest an immediate exchange.
• The product does not have the correct capacity: In this case, we will also immediately initiate an exchange procedure.
• The product is not of the correct aesthetic category: For this type of request, we must have the necessary elements to support it. Please contact us by clicking on this link, without forgetting to specify in the subject of the message the reference of the order.