Why is my iPhone showing an Apple "important message" or "unknown item" alert?

Your iPhone screen displays an Apple alert message about the battery, screen or camera.

For example: "Unknown item" in the "Parts & Repair History" section of the settings or "Unable to verify if this iPhone has an original Apple battery. Battery status is not available".

What does this notification mean?

This notification appears when a repair has been performed on a device and provides information about the component being replaced: battery, screen, camera.

Only an Apple Genius Bar or Apple Authorized Service Provider can replace a component on the latest iPhones without these messages being triggered. This does not mean that the battery (for example) is defective, but that it has been replaced with a new one just as good as the original. And the same goes for other components.

The notification will be visible on the lock screen for a few days, and then it will only be visible in the phone settings. As for the battery, you can check its capacity with apps. You can find our battery tips in our faq in After sales services > Battery related question.

Which devices are affected?

Only the most recent iPhones (iPhone X and above) are affected.

For iOS 15.2 and later, different information is displayed depending on your model. You can check it by going to Settings > General > About > PARTS & REPAIRS HISTORY:

For iPhone XR, XS, XS Max and later versions, including iPhone SE (2nd generation), you can see if the battery has been replaced.

For iPhone 11, 12 and 13, you can see if the battery or screen has been replaced.

For iPhone 12 and 13, you can see if the battery, display, or camera has been replaced.

For iOS versions earlier than iOS 15.2, you will see an "Important battery message", "Important display message" or "Important camera message".

 
In short, this notification does not affect the performance of your device. At CertiDeal, each of the devices on offer undergoes rigorous testing for condition and functionality to ensure that the devices are of the highest quality, as good as new!

And if you still have any problems, or would like more information, you can contact us.