I have received my order but I am not satisfied

If the product you got is not the right one, you have different steps you can follow depending on the reason for your dissatisfaction. Log in to your personal space and go to the "My orders" section. When you click on the small arrow on the right side of your order, the After Sales Service button is displayed. Follow the step-by-step steps to define the problem you are experiencing and find a solution.

You can report the following types of problems:

  • Technical issues
  • Aesthetic issues
  • After-sales service request
  • Accessory issues
  • If you have an inconvenience or you cannot make your request through your customer account, you can contact us by clicking on this link. Don’t forget to indicate the subject [After Sales Service Request] + the order reference.

 

Our products are guaranteed "Satisfied or refunded" up to 21 days after delivery. During this period, you can request a refund of your order.

Beyond this date, we will apply the warranty if you have any problem with your mobile smartphone, i.e. repair or replacement.

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