Questions about aesthetic conditions

In the last phase of our certification process, each Certideal smartphone receives an aesthetic grade. This grade only takes into account the aesthetic differences between the devices: scratches on the casing or on the screen.... They all pass the same 30 checkpoints and, you can be guaranteed that they are 100% functional.

For more details, here is a description of each aesthetic category proposed by CertiDeal:

  • Excellent: Screen: As new. Housing: Invisible surface micro scratches at 20cm. Tested and guaranteed for 2 years, unlocked and in a 100% functional technical condition.
  • Very good: Screen: Excellent condition. Housing: Micro surface scratches often invisible at 20cm. Tested and guaranteed 2 years, unlocked and in 100% functional technical condition.
  • Good: Screen: Micro scratches visible at 20 cm and invisible when the screen is on. Housing: Scratches or impacts visible at 20 cm. Tested and guaranteed 2 years, unlocked and in 100% functional technical condition.

If upon receipt of your device, you find that your product does not meet the definition of the aesthetic grade you requested, we invite you to take photos of your device and send them to help@certideal.com. We will review your request and determine the response you will be given. If your request is legitimate, we will exchange the product or provide compensation :)

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