You can track the progress of your order at any time in your personal space under the heading "My purchases". There you will find your order reference, consisting of 9 capital letters, and the status of your order.

There are several types of status:

Order validated: Your order has been taken into account by our teams. It is being prepared and has not yet been dispatched. Purchase in progress: Your smartphone is on its way to you! We're getting it all dolled up and ready for the journey. Take-off imminent. Order processed: Your phone has been picked up by our

Your iPhone screen displays an Apple alert message about the battery, screen or camera. For example: "Unknown item" in the "Parts & Repair History" section of the settings or "Unable to verify if this iPhone has an original Apple battery. Battery status is not available".

What does this notification mean?

This notification appears when a repair has been performed on a device and provides information about the component being replaced: battery, screen, camera.

Only an Apple Genius Bar or Apple Authorized Service Provider can replace a component on the latest iPhones without these messages being triggered. This does not mean

Before starting the return procedure

We propose a procedure that could solve the problem at home directly. In fact, some failures may appear without a real hardware problem, and a restore or a tweaking procedure may be enough to solve the problem.

To solve your problems, here are the steps to follow : 

First of all, make a copy of your data. Be careful, this will erase your data.

1. Make sure your Mac is up to date. If you use iTunes, make sure you have the latest version.
   1. On a Mac with macOS Catalina, open Finder. 
   2. On a Mac with

To ensure that your device can be supported by our team, your iCloud account must be disconnected from your phone.

Attention! Make sure to create a backup of your data before proceeding with this procedure.

Removing it is quite simple. Here’s how to proceed:

1. Go to the following website: https://icloud.com/find and click on “Sign In.”

2. Enter your Apple ID and password.

   If you have forgotten your Apple ID or password, click on the option “Forgot Apple ID or Password.”

3. Click on “All My Devices” and then select the phone you want to disconnect from the iCloud account.

4. Click on “Erase”

Pack Your Smartphone in a Box Place your smartphone in a box to ensure optimal protection. If you don't have a box, try to get one from local retailers nearby!

Additionally, keep your accessories (cable, wall charger, case, earphones) and do not send them with the smartphone.

Secure It So It Doesn't Move To prevent your smartphone from moving inside the box, fill the empty spaces with newspaper, or bubble wrap if you have it available!

Seal the Box and Attach the Label To close your box, use strong packing tape to ensure it doesn't open during transport.

Finally, attach