CertiDeal's guarantee is very similar to that of the manufacturer.

All breakdowns, independent of your use, are taken care of.

Here is the list of the breakdowns covered by the warranty :)

• Network
• WiFi / bluetooth
• GPS
• Sound speaker, internal speakers, microphone...
• Camera (front and rear) / Flash
• Touch
• Charging connector
• Face ID
• Touch ID / Home button
• Phone does not turn on.
• Vibration
• The battery is guaranteed for 3 months (12 months if you choose the Premium Pack).

If the product is returned to us for a repair and the device shows a knock or is rusted by water,

All our phones come with a 2-year warranty!

What does the warranty cover?

The warranty covers all technical failures of the product, excluding shock and water rust. The warranty period can be extended if a warranty extension has been purchased when ordering from CertiDeal.

How to report a problem?

To report a problem, you can go to your personal space in the "My orders" section. When you click on the small arrow on your order, the "After-sales service" button appears. You must follow the steps step by step to define the problem. The request will be created and we will

If you want to check that the battery replacement (Premium Pack) has been done, it is very simple:

If you ordered a model lower than iPhone 8:

Go to Settings=> Battery=> Battery status: the battery will display a status of 100 or 99%.

If you ordered a model equal to or greater than iPhone X:

You have iOS 13 or lower: go to Settings=> Battery=> Battery status: the battery will display a status of 100 or 99%.

You have iOS 14 or higher and a model greater than or equal to iPhone X:

Unfortunately Apple has disabled the battery status

Before starting the return procedure, follow these three steps:

• Check if the problem is not coming from the charger. Try charging your smartphone with another charger.
• Check that there is no dust on the charging connector that prevents contact with the charger. We invite you to watch this video.
• Do a forced reboot of the device.

In fact, the screen can stay locked or black without a real hardware problem. A forced reboot does not mean that you lose the contents of the device. You can force restart the device even if the screen is black or the buttons are

This is usually a failure of the material and not of the software, but to avoid a return that immobilizes your device for 10 days, we invite you to verify that it is not an excess of dust.

Tip: with a slightly damp toothbrush, rub the affected area (speaker, microphone, sound output in calls next to the front camera).

We hope we have solved the problem, otherwise we will open an application. To do this, we invite you to consult our article dedicated to this topic.

You have received your package but the product does not match the order you placed. This type of case is extremely rare but the error is human. You can report this problem in your personal space by clicking on the small arrow on the right side of your order, the After Sales Service button is displayed.

There are 4 different cases of non-compliance:

• The product is not the correct color: You have the option to keep the product and as a commercial gesture for the error we will give you a discount code of 12 euros. Or you can request

Our commitments

For all our smartphones (without the New Battery Pack):

• We guarantee a minimum of 80% of its capacity, regardless of the aesthetic state chosen.
• A 3 months warranty on the battery. Beyond this, it is considered that as it is a consumable good, its life will depend on its use.

If you have opted for the New Battery Pack:

• A new battery at 100% of its capacity.
• A 12-month warranty on the battery.

Do you want to check the battery status?

If you have ordered a model lower than iPhone 8:

Go to Settings=> Battery=> Battery status: the

If the product you got is not the right one, you have different steps you can follow depending on the reason for your dissatisfaction. Log in to your personal space and go to the "My orders" section. When you click on the small arrow on the right side of your order, the After Sales Service button is displayed. Follow the step-by-step steps to define the problem you are experiencing and find a solution.

You can report the following types of problems:

• Technical issues
• Aesthetic issues
• After-sales service request
• Accessory issues
• If you have an inconvenience or you cannot make your

In the last phase of our certification process, each Certideal smartphone receives an aesthetic grade. This grade only takes into account the aesthetic differences between the devices: scratches on the casing or on the screen.... They all pass the same 30 checkpoints and, you can be guaranteed that they are 100% functional.

For more details, here is a description of each aesthetic category proposed by CertiDeal:

• Excellent: Screen: As new. Housing: Invisible surface micro scratches at 20cm. Tested and guaranteed for 2 years, unlocked and in a 100% functional technical condition.
• Very good: Screen: Excellent condition. Housing: Micro surface scratches

If you are absent during carrier's normal opening hours, the carrier will deliver your parcel to the nearest relay point. You will have 7 days minimum to collect your parcel.

If you know beforehand that you will be absent, we strongly advise you to choose delivery to a relay point. By entering your address, our site will suggest the nearest drop-off points to your home. You will be able to collect your parcel from this point according to your availability.

Changing the delivery address becomes complicated if you try to do so more than 24 hours after placing your order, as it depends on how far along your order is in the processing stage. If it is extremely impossible to receive the parcel at the address originally communicated, please contact us by e-mail at help@certideal.com. Communicate the new address directly during the first exchange. Our team will do its utmost to modify the address before dispatch or block and redirect the parcel if it has already been dispatched.

An invoice is automatically sent by email to each customer when your order has been sent. If you have not received this document after the delivery, you can download it directly from your CertiDeal space, in your order history.

If you have made a mistake in the name or address and would like to correct it, please send us an e-mail to help@certideal.com. We will gladly send you the invoice afterward. :)

You can track the progress of your order at any time in your personal space under the heading "My purchases". There you will find your order reference, consisting of 9 capital letters, and the status of your order.

There are several types of status:

Order validated: Your order has been taken into account by our teams. It is being prepared and has not yet been dispatched. Purchase in progress: Your smartphone is on its way to you! We're getting it all dolled up and ready for the journey. Take-off imminent. Order processed: Your phone has been picked up by our

Your iPhone screen displays an Apple alert message about the battery, screen or camera. For example: "Unknown item" in the "Parts & Repair History" section of the settings or "Unable to verify if this iPhone has an original Apple battery. Battery status is not available".

What does this notification mean?

This notification appears when a repair has been performed on a device and provides information about the component being replaced: battery, screen, camera.

Only an Apple Genius Bar or Apple Authorized Service Provider can replace a component on the latest iPhones without these messages being triggered. This does not mean

Before starting the return procedure

We propose a procedure that could solve the problem at home directly. In fact, some failures may appear without a real hardware problem, and a restore or a tweaking procedure may be enough to solve the problem.

To solve your problems, here are the steps to follow : 

First of all, make a copy of your data. Be careful, this will erase your data.

1. Make sure your Mac is up to date. If you use iTunes, make sure you have the latest version.
   1. On a Mac with macOS Catalina, open Finder. 
   2. On a Mac with

To ensure that your device can be supported by our team, your iCloud account must be disconnected from your phone.

Attention! Make sure to create a backup of your data before proceeding with this procedure.

Removing it is quite simple. Here’s how to proceed:

1. Go to the following website: https://icloud.com/find and click on “Sign In.”

2. Enter your Apple ID and password.

   If you have forgotten your Apple ID or password, click on the option “Forgot Apple ID or Password.”

3. Click on “All My Devices” and then select the phone you want to disconnect from the iCloud account.

4. Click on “Erase”

Pack Your Smartphone in a Box Place your smartphone in a box to ensure optimal protection. If you don't have a box, try to get one from local retailers nearby!

Additionally, keep your accessories (cable, wall charger, case, earphones) and do not send them with the smartphone.

Secure It So It Doesn't Move To prevent your smartphone from moving inside the box, fill the empty spaces with newspaper, or bubble wrap if you have it available!

Seal the Box and Attach the Label To close your box, use strong packing tape to ensure it doesn't open during transport.

Finally, attach