CertiDeal's guarantee is very similar to that of the manufacturer.

All breakdowns, independent of your use, are taken care of.

Here is the list of the breakdowns covered by the warranty :)

• Network
• WiFi / bluetooth
• GPS
• Sound speaker, internal speakers, microphone...
• Camera (front and rear) / Flash
• Touch
• Charging connector
• Face ID
• Touch ID / Home button
• Phone does not turn on.
• Vibration
• The battery is guaranteed for 3 months (12 months if you choose the Premium Pack).

If the product is returned to us for a repair and the device shows a knock or is rusted by water,

All batteries are tested, verified and certified by the experts at CertiDeal.

We guarantee a minimum of 80% of their capacity, regardless of the chosen aesthetic state.

For all our smartphones (except for those with the New Battery pack):

• We offer a 3-month warranty on the battery. Beyond that, the battery is considered consumable and its lifetime will depend on its use.

If you have opted for the New Battery Pack:

• A brand new battery at 100% capacity
• 12 months warranty on the battery

The New Battery Pack is offered at the time of purchase of your device.

The

The CertiDeal warranty is very similar to the manufacturer's warranty.

All issues unrelated to your usage are covered. Here's a list of the issues covered:

Network Wi-Fi / Bluetooth GPS Speaker, internal earphones, microphone Camera (front and rear) / Flash Touchscreen Charging port Face ID Touch ID / Home button Phone doesn't turn on Vibrator Battery is covered for 3 months (12 months if you chose the premium package)

If the product is returned to us for a repair and the device shows a knock or is rusted by water, it is out of warranty and CertiDeal will not cover

The Zen Pack contains a tempered glass and a protective case for your device.

The tempered glass, 3 mm thick, is placed directly on your device by our technicians.

The protective silicone case is flexible and transparent.

This pack protects the device in case of impact and limits breakage.

72% of customers bought it, 96% recommended it.

We have also a Premium version of the Zen Pack that includes a Premium Quality and Much Solid phone case.

Both options are offered during the purchase process and are often discounted for the satisfaction of the majority of our customers.

If our articles have not answered your questions, you can contact our customer service department at the following address: help@certideal.com.

You can request a phone call if your questions relate to a problem with the dispatch of your order or a warranty claim for your appliance, by following this link.

By selling your smartphone to CertiDeal, you are doing something good for the planet and your finances.

According to a study by Eurostat, there are an estimated 700 million unused electronic devices across Europe, with a significant portion being smartphones.

These backup phones, kept by their owners when purchasing a new device, often become obsolete within a few months. As a result, they are never used again and remain abandoned in a drawer.

Moreover, each of these phones contains at least six valuable materials, such as gold, silver, and copper. The European Environmental Bureau highlights that recycling one million mobile

All our phones come with a 2-year warranty!

What does the warranty cover?

The warranty covers all technical failures of the product, excluding shock and water rust. The warranty period can be extended if a warranty extension has been purchased when ordering from CertiDeal.

How to report a problem?

To report a problem, you can go to your personal space in the "My orders" section. When you click on the small arrow on your order, the "After-sales service" button appears. You must follow the steps step by step to define the problem. The request will be created and we will

The Zen Pack contains a tempered glass and a protective case for your device.

The tempered glass, 3 mm thick, is placed directly on your device by our technicians.

The protective silicone case is flexible and transparent.

This pack protects the device in case of impact and limits breakage.

72% of customers bought it, 96% recommended it.

We have also a Premium version of the Zen Pack that includes a Premium Quality and Much Solid phone case.

Both options are offered during the purchase process and are often discounted for the satisfaction of the majority of our customers.

The delivery time is shown on each product sheet. It is 3 or 8 working days depending on the product.

The time indicated corresponds to the maximum period for which we undertake to deliver your product at your home or a relay point. In the vast majority of cases, your product will be dispatched before this deadline.

If your UPS shipping voucher has expired, we invite you to complete the trade-in form for your phone again through the following link: Resell

Once you complete the form again, you will receive an automatic email with a new prepaid UPS shipping voucher. With this new voucher, you can proceed to ship your phone for free.

If you do not receive your UPS voucher, we invite you to contact us via email at the following address: rebuy@certideal.com so that we can provide you with a solution as soon as possible.

If you want to check that the battery replacement (Premium Pack) has been done, it is very simple:

If you ordered a model lower than iPhone 8:

Go to Settings=> Battery=> Battery status: the battery will display a status of 100 or 99%.

If you ordered a model equal to or greater than iPhone X:

You have iOS 13 or lower: go to Settings=> Battery=> Battery status: the battery will display a status of 100 or 99%.

You have iOS 14 or higher and a model greater than or equal to iPhone X:

Unfortunately Apple has disabled the battery status

The New Battery Pack allows you to receive a device with a new battery installed by our technicians, guaranteed for 12 months.

This pack is offered at the time of purchase of your device. To date, we are the only ones in Europe who can offer you this option.

The battery is changed specifically for you in our workshops just before shipment. This may delay the delivery slightly by 24 hours.

64% of our customers have bought it, 98% recommend it.

If you want to check that the battery change has been carried out, it is very simple:

If you

All batteries are tested, verified and certified by CertiDeal experts.

We guarantee a minimum of 80% of original capacity on receipt, whatever the condition chosen. Batteries are consumables, which is why they are guaranteed for 3 months.

We offer an option of between 19€ and 29€, depending on the model, which guarantees that you will receive a new battery with a 12-month guarantee. This option is available at the time of purchase.

The battery is changed specifically for you, in our workshops just after shipment. This may delay delivery by 24 hours. If you want to check the battery level

Selling your smartphone on CertiDeal is very simple!

Here are the steps to follow:

1. Fill the form at this  link: Resell
2. Erase the data on your device by resetting it and remove the iCloud account. If you have difficulty removing the iCloud account from your phone, we explain how to do it here: https://certideal-eu.helprace.com/i147-how-to-remove-the-icloud-account-from-my-device-if-it-cannot-be-turned-on Attention! We will not be able to buy your device if it is still connected to your iCloud account.
3. Prepare your package and send it for free with the UPS shipping label we sent you by email. If you want more tips on how to prepare

Before starting the return procedure, follow these three steps:

• Check if the problem is not coming from the charger. Try charging your smartphone with another charger.
• Check that there is no dust on the charging connector that prevents contact with the charger. We invite you to watch this video.
• Do a forced reboot of the device.

In fact, the screen can stay locked or black without a real hardware problem. A forced reboot does not mean that you lose the contents of the device. You can force restart the device even if the screen is black or the buttons are

All CertiDeal mobiles, regardless of their condition, are certified 100% functional. Similarly, our warranty applies under the same conditions and for the same duration to all products regardless of category. The differences between the states are on the aesthetic level: scratches on the cover or on the screen.

All of our smartphones come with a new charging cable and a SIM card puller.

For more details, here is an aesthetic description of each status proposed by CertiDeal:

Like new: Screen: As new. Housing: Invisible surface micro scratches at 20cm. Tested and guaranteed for 3 years, unlocked and in a 100%

We offer our customers a 24-month guarantee on all the products available on CertiDeal website. In the event of a breakdown, CertiDeal is your sole point of contact! Our premises are based in France. We take care of the diagnosis, repair or replacement of the appliance depending on the problem, as well as the cost of returning the appliance.

The guarantee covers all technical faults on the phone, apart from breakage and oxidation.

The battery is a consumable, and its wear and tear will depend on how much you use your smartphone. We guarantee a minimum of 80% of original

If you are about to buy a new device on our site, we offer you the possibility to sell your old product during your purchase process.

However, our buyback offer is not conditioned on the purchase of a new device, so you can access it without placing an order with us. CertiDeal will offer you a price based on the criteria you have specified (model, condition, capacity).

To access our buyback offer for your device, we invite you to click on the following link: Resell

For more information, we invite you to consult the following page of our FAQ: https://certideal-eu.helprace.com/i146-how-to-sell-my-smartphone-on-certideal

This is usually a failure of the material and not of the software, but to avoid a return that immobilizes your device for 10 days, we invite you to verify that it is not an excess of dust.

Tip: with a slightly damp toothbrush, rub the affected area (speaker, microphone, sound output in calls next to the front camera).

We hope we have solved the problem, otherwise we will open an application. To do this, we invite you to consult our article dedicated to this topic.

All our smartphones come with an accessory kit that includes a charging cable and SIM card extractor. These products are brand new but are not the models sold by Apple. However, they are perfectly compatible CE compliant and premium quality. 

If you want more accessories, CertiDeal allows you to buy: a case and/or a tempered glass that our team will install directly on your mobile smartphone before shipping. 

There is a charge for each additional accessory:

• A USB C cable
• A standard charger.
• Wired headphones.
• Discover all our accessories by clicking on this link.